Cimetrics Limited Hardware Warranty

Cimetrics Limited Hardware Warranty

Notwithstanding any provision of applicable law, Cimetrics warrants that the supplied hardware DEVICE is free from defects in materials and workmanship, and that the DEVICE will perform substantially in accordance with the applicable datasheet, under normal and proper use, for one (1) year from the date the DEVICE is delivered to the Buyer.

This warranty will be void if, in Cimetrics’ reasonable opinion, the defect was caused by (a) improper handling, configuration, operation, or testing by anyone other than Cimetrics; (b) failure to install or maintain the DEVICE in accordance with the current edition of any applicable safety code or Cimetrics’ written instructions; (c) modification or alteration by anyone other than Cimetrics; (d) Force majeure events or acts of vandalism, sabotage, or hacking; or (e) any other cause outside of normal usage in accordance with Cimetrics’ written instructions and/or specifications.

CIMETRICS’ LIABILITY FOR BREACH OF THIS WARRANTY WILL BE LIMITED TO REPLACEMENT, REPAIR, OR REFUND, IN CIMETRICS’ SOLE DISCRETION, OF A DEFECTIVE DEVICE THAT HAS BEEN PROPERLY STORED, CONFIGURED, INSTALLED, USED, AND MAINTAINED BY BUYER, AND HAS NOT BEEN DAMAGED IN TRANSIT. All terms hereof (except the limitation of liability in the preceding sentence) are subject to Buyer’s return of the defective DEVICE to Cimetrics without further damage, subject to confirmation of any claimed defect by Cimetrics’ inspection. The DEVICE that Buyer considers defective must be returned per Cimetrics’ standard Return Material Authorization procedures.

Warranty Repair under the Cimetrics Limited Hardware Warranty

Products under the Cimetrics Limited Hardware Warranty that were not subjected to misuse or abuse will be repaired or exchanged at no charge to the customer. The customer, however, pays for shipping the product back to Cimetrics. If Cimetrics determines that the product was misused or abused, Cimetrics will provide the customer with a quotation for repair after evaluating the problem.

Non-Warranty Repair under the Cimetrics Limited Hardware Warranty

Repair charges are based on the nature of the problem, and are determined following evaluation by Cimetrics. Customers pay the cost of shipping the defective product to Cimetrics and will be invoiced for the repair cost and return shipment charges. No repair will be performed without customer approval.